Change email address

Modified on Wed, 19 Oct 2022 at 11:02 PM

Users can change the email address related to their Mnemonica account at any time. To do that, follow the guide below.

  1. Log into Mnemonica.
  2. Click on your avatar in the bottom left corner of the page and choose Preferences from the user menu.
  3. On the Profile panel, click on Change email address.
  4. In the pop-up, type the new email address you want to use as Mnemonica username and click Confirm.
  5. Check your old email box, locate the Confirm email change message and click on the Confirm email change button (check the spam folder if needed).
  6. You'll be redirected to a confirmation page.
  7. Check the new email box you chose as the new Mnemonica username, locate the message Confirm new email address and click on Confirm new email address.
  8. You'll be redirected to a final confirmation page. Your username has now been changed.
  9. Now, all your sessions on browsers, mobile apps, and Gates will be closed, and you will need to log in again, providing the new username.


Q: Changing my email address will compromise my password?

A: No. Your password will remain the same. If you use a keychain to store your credentials, consider updating entry (username change).

Q: Will I lose access to my Projects?

A: No. All your existing Projects will appear on the home page.

Q: Will my MFA will be compromised?

A: No, but if you chose an email address as a method, make sure you continue to have access to that e-mail box.

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