Support
Support request
Open a ticket with the Mnemonica support desk from the web app or the mobile app.
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Mnemonica has a support desk answering through a ticketing system. Most of the requests are processed in less than 2 hours. All the requests in 24 hours.
IMPORTANT: we can read and answer in English or Italian only.
You can open a ticket in two ways:
If you are logged-in
- Open the user menu by clicking your avatar at the bottom of the sidebar on your browser, or in the top right corner on the homepage of the mobile app.
- Select Support request
- Choose the type of request (tech support, bug report, feature request)
- Write a subject and a description of your issue.
- Add attachments (screenshots, docs, etc.) as needed.
- Click/ tap SEND to submit your request
If you are not logged-in
Simply send an email to support@mnemonica.com
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