Troubleshooting: how to reset/remove Mnemonica Gate

Depending on your system and your ISP, Mnemonica Gate versions previous to 3.0.0 can present a lack of stability. If this occurs, we suggest following this quick guide.

On Windows

1. Quit from all the Mnemonica Gate's open instances;
2. Remove from the system any Mnemonica Gate's occurrence (use Add/Remove Programs tool);
3. Remove the folder X:\Users\User_name\Local\Mnemonica-Gate;
4. Reboot the system;
5. Download and install the latest version of the Gate from mnemonica.io;
6. Restart Mnemonica Gate.

On Mac

1. Quit from all the Mnemonica Gate's open instances (double-check on System Activity Monitor if there's any running sessions);
2. Remove from the system any Mnemonica Gate's occurrence;
3. Remove the folder ~/Library/Application Support/Mnemonica-Gate;
4. Reboot the system;
5. Download and install the latest version of the Gate from mnemonica.io;
6. Restart Mnemonica Gate.

Important notice: older versions

Mnemonica Gate's versions previous to 3.0.0 are deprecated and they must be completely removed from any running system. 

Follow the above guide from points 1 to 4 to hard remove any unwanted Mnemonica Gate instance.