Check upload status

To check the status of the running uploads:

• Click on the Uploads button (cloud icon) in the Mnemonica top bar.

• In the pop-up, you will see the progress bar of each queue.

• Expand any queue by clicking the queue itself to see file upload details.

• You may pause, restart, or cancel entire queues or single files using the related commands at the right of the progress bar.

If your uploading through Mnemonica Gate, consider checking the upload status directly into the Gate window.

In Screening Rooms and Delivery Boxes affected with upload activity, media placeholders will show up helping the users understand what is going on under the hood. Before being ready media can pass through a series of processes such as uploading, copying, encoding, watermarking, and poster and teaser preparation.

Upload errors

When an error occurs during the upload or consequential processing task, user action is required to remove partial entries in the Media Pool or in the Delivery Box attachments list. Consider an internal Mnemonica error when a problem occurs after the upload. Network related upload issues can be checked in the upload pop-up. 

Illegal characters

Depending on your operating system, it's a best practice to avoid some characters in your file naming. Illegal characters can cause internal server errors and may crash the uploading session.

Please don't use the following characters in your files.

NOTE: When uploading, Mnemonica automatically filters out all the invisible file names which names begin with a full stop mark (e.g. .DS_Store files)